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VP, Genesys Technical Lead

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Job Details
Job Order Number
Company Name
JPMorgan Chase
Physical Address

Wilmington, DE 19806
Job Description

As an experienced member of our Software Engineering Group we look first and foremost for people who are passionate around solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally

This role requires a wide variety of strengths and capabilities, including:

+ BS/BA degree or equivalent experience

+ Expertise in application, data and infrastructure architecture disciplines

+ Advanced knowledge of architecture, design and business processes

+ Proficiency in modern programming languages

+ Keen understanding of financial control and budget management

+ Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

+ Five years plus (10+) experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR)

+ Understand the role of each Genesys Framework and Management component: Config Server, Config Proxy, Message Server, Solution Control Server, LCA

+ Understand how SIP server provides CTI data to the rest of the Genesys infrastructure

+ In depth understanding of how ORS Server interacts with URS Server

+ In depth understanding of the T-Lib Event Model

+ Experience in troubleshooting individual products as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside.

+ Understand the different components of a Stat Server Statistic Metrics, Time Profile/Range, Filter, Notification, Sensitivity, and Capacity Rules. Understand Router statistics and how they are computed by URS

+ Hands on experience with very large-scale deployment of Genesys 8.5 – Framework, Configuration and Management, Routing & Media components with integration experience with SBC.

+ Expert knowledge of SIP integration and troubleshooting SIP and Orchestration calls flows.

+ JPMorgan Chase relies on large-scale, real-time and resilient technology solutions to process more than a billion customer voice contacts every year. We have underway a new multi-year strategic technology transformation to take advantage of our customer preferences to engage them using both traditional and digital channels. These initiatives (contact orchestration, biometrics and robotics to name a few) also include the full IP transformation of our infrastructure and business application integrations. The ECCS Platforms team plays a key role in these initiatives and is responsible for designing, integrating, developing, deploying, and supporting these real-time, high volume, best-in-class platform solutions.

+ As part of your software development assignments, you will work through the complete life cycle of innovation, from analysis to development, testing and implementation using agile methodologies. You’ll work alongside some of the brightest minds in the industry, creating best-in-class user experiences, products and applications.

+ As part of your platform engineering assignments, you will design/develop and build out high-performance systems that take advantage of new cloud computing integration, innovative storage/networking/compute solutions on platforms with unmatched scale. You will work on custom internal solutions to automate operations and testing.

Preferred Skills

+ Hands on experience with Java, JavaScript, J2EE, REST and SOAP Web service Development and familiarity with Genesys Java Platform SDKs.

+ Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.

+ Working knowledge in the installation and configuration of the Genesys suites (both UNIX and Windows 200X).

+ Experience working in Kanban/Scrum teams and using JIRA (Preferred)

+ Familiarity with various Genesys Simulators from a Performance Testing perspective.

+ Good understanding of data networking knowledge as well as VOIP technology

+ Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred)

+ Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing)

+ Must have terrific analytical and troubleshooting skills.

+ Excellent communication skills (written and oral) and ability to decipher technical requirements from business requirements and convert into design.

+ Experience in documenting clearly and concisely designs, call flows, run books, playbooks, estimates for work

+ Experience in infrastructure automation using one of IaaC, Containers, Scripting or Cloud (preferred)

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 15 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

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