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User Experience Designer

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Job Details
Job Order Number
JC142325627
Company Name
Capital One
Physical Address

Wilmington, DE 19806
Job Description

800 Delaware Avenue (18056), United States of America, Wilmington, Delaware

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

User Experience Designer

What We Are Doing:

Our Associate Servicing design team in Consumer Bank is on a journey to redesign our customer service agent ecosystem from the ground up. Through a brand new digital experience, we are empowering our frontline associates to help our customers quickly resolve problems with empathy and efficiency. With this suite of applications, Capital One customer service agents and branch associates can now focus on a meaningful, personalized conversation when helping each customer.

What You’ll Be Doing:

Prototyping, researching, synthesizing, listening, recommending, impacting.

You’ll be working with designers, strategists, developers, product managers, stakeholders, researchers, and business analysts to help design a next generation suite of tools. These digital experiences will be used by thousands of frontline associates in our call centers, branches and cafes to deliver an unparalleled personalized servicing experience to millions of customers.

Who Are You:

A master UXer

+ You are proactive and passionate about crafting a great experience, communicating in plain language, and above all, making the complex simple. You love designing solutions that solve customer problems, with humanity.

+ You are beyond capable at generating ideas and prototyping concepts that are anchored in research insights and business goals, while balancing system and technical capabilities.

+ You are comfortable working within and contributing to design systems and design principles.

+ You employ design thinking methods to uncover insights that help inform design decisions.

A versatile, trusted partner and teammate

+ You pride yourself on collaborating with product partners, engineers, stakeholders and design teams on research activities, strategy, ideation, design, and testing of new product concepts.

+ You display a positive attitude and are a team player who puts the interest of the team above your own.

+ You take pride in your work and yet have a humble approach.

+ You offer and welcome feedback about design decisions

+ You have a can-do attitude and people just want to work with you.

A comfortable storyteller

+ You’re able to develop clear and persuasive stories about your work that you easily share with a wide range of audiences, including dev teams, product partners and stakeholders.

A customer advocate

+ You are human-centered in your approach to design and feel comfortable advocating for user needs.

+ You are genuinely interested in what you do; you are curious and demonstrate a deep passion for learning about your users.

A successful juggler

+ You don’t get overwhelmed or flustered easily, and when you do, you’re not too proud to ask for help.

+ You’re able to keep track of multi-projects at once, manage your time efficiently and appropriately communicate scheduling with the broader team.

Basic Qualifications:

+ Bachelor’s degree or military experience

+ At least 5 years of experience in UX/UI design

+ At least 5 years experience with digital design tools (Sketch, Invision, Axure, Adobe Illustrator, Adobe Photoshop, Principle)

+ At least 3 years of experience creating prototypes at both low and high fidelity

+ At least 3 years of experience with information architecture

+ At least 2 years of experience performing user testing

Preferred Qualifications:

+ Master’s degree in Design, Human-Computer Interaction, or comparable experience

+ A solid portfolio of successful past projects demonstrating your strong grasp of user-centered design methodologies

+ Demonstrated experience of Design Thinking methodology

+ Experience working with Agile or Lean product development teams

+ Experience working with and contributing to design systems and design principles

+ A solid grasp of user-centered design and testing methodologies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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