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Customer Service / Inside Sales Representative

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Job Details
Job Order Number
656634
Company Name
Goodman Manufacturing
Physical Address
Apply Online
Newark, DE 19702
Job Description

Goodman Manufacturing

Goodman Manufacturing provides equal employment opportunity to all employees and applicants regardless of a person’s race, religion, color, sex, age, national origin, sexual orientation, disability, veteran status, genetic information, or any other legally protected status. The Company does not permit discrimination or retaliation based on such legally protected status. The Company will comply with all applicable federal, state, and local laws pertaining to equal employment opportunity and terms, conditions, and privileges of employment.

Job ID 2019-11570

Job Location US-DE-NewarkExperience (Years) 1

Posted Date 2019-05-24

Category Branch Operations

Education High School Diploma or Equivalent

Overview

Customer Services / Inside Sales Representative

The Opportunity

Goodman is seeking a professional, skilled individual for our Customer Service / Inside Sales Representative position. This position responds to customer’s inquiries or complaints regarding the organization’s products or services. Determines best method to ensure customer satisfaction and adherence to the organization’s policies. Coordinates with appropriate departments to ensure customer satisfaction. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing. Must be knowledgeable of the organization’s policies, procedures, practices, products and services.

Sales Representative – Inside

Sells the organization’s products and services by calling prospective and established customers. Maintains sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products. Responsible for meeting established sales quotas. Monitors competitive activity and trends within territory. Keeps records and prepares reports on sales activities. May travel to customer location to follow-up, make presentations or perform demonstrations. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website http://careers.daikincomfort.com, and submitting your resume.

Responsibilities

May include:

  • Answer parts line
  • Order processing
  • Executing all aspects of the sales function including order inputting
  • Existing account management
  • Relationship development
  • Serve as primary contact with accounts
  • Process purchase orders and requests for quotations
  • Provide customers with product and delivery information
  • Work closely with manufacturing personnel to meet customers’ requirements
  • Provide accurate information regarding availability of in-stock items
  • Obtain accurate information from vendors relating to shipment dates and expected date of delivery
  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
  • Generate new and repeat sales by providing product and technical information in a timely manner
  • Recommend alternate products based on cost, availability or specifications
  • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
  • Other tasks as assigned

Qualifications

  • 1-3 years experience
  • Prior telemarketing sales experience preferred
  • High School diploma or GED equivalent, some college preferred
  • Ability to handle high call volume
  • Excellent and confident customer support skills
  • General Microsoft Office skills (Outlook, Excel, Word)
  • Good verbal and written skills

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Postal Code

19702-3338

Apply Here: http://www.Click2apply.net/jwbq6zw76k7bdq9g

PI110288228


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