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Academic Program Manager, A&S Undergraduate Academic Services

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Job Details
Job Order Number
Company Name
University of Delaware
Physical Address
Apply Online
Newark, DE 19716
Job Description

University of Delaware

Equal Employment Opportunity Statement

The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University’s Notice of Non-Discrimination can be found at

Job No: 493994
Work Type: Staff
Location: Newark
Categories: Full Time, Academic Administration, Student Affairs & Services

The College of Arts and Sciences office of Undergraduate Academic Services (UAS) provides all academic services for the undergraduate student population in the College of Arts & Sciences (CAS). CAS, on the Newark campus, enrolls 7,000 students in 82 majors, and offers 76 minors offered by 23 academic departments along with 27 interdisciplinary programs and centers. Each year CAS UAS provides new student orientation for over 1400 new students and graduation review for 2500 undergraduate students during 4 annual degree conferral cycles, granting over 1700 bachelor’s degrees annually. Each Academic Program Manager in the UAS office, as a member of a team of five managers, provides management of student services and coordination of advisement for one fifth of the CAS student population, advisement support for students in the entire college, and academic services to support the success and retention of all students in the college. UAS is also responsible for providing outreach and support to the department faculty and professional advisors who serve as advisors and mentors to the undergraduates in the college.

Under the general direction of the Assistant Dean and as a member of a team of five Academic Program Managers, this position is responsible for developing and managing projects and programs that support advisement in the unit and the college for one fifth of the student population, approximately 1,350 students, and for providing training, leadership and direction to the 23 department and major advisors. This position is a resource for students and faculty regarding degree requirements, academic planning, curriculum options, double major/degree options, and academic policies and procedures. This position also has oversight for senior check-out, degree certification, new student orientation and credit audits. This position serves as a point of contact for faculty and staff advisors and graduate student advisors regarding curricular matters.


Certifies all CAS undergraduate degree candidates (approximately 2500 students reviewed annually and over 1700

Bachelor’s degrees conferred annually).

Manages one fifth of UAS, Student Services activities in support of student success and retention

Serves as advising liaison to faculty and staff in units comprising 1/5 of CAS student body, provide academic

advisement to specific student populations, including international students, transfer students, special probation

students, students who are changing their majors, and students who are preparing to study abroad.

Assists CAS students with change of graduation terms.

Represents Assistant Deans in their absence, at meetings.

Directs the senior checkout process and provides leadership to the faculty and staff advisors in completing senior

checkouts for all CAS seniors (approximately 3000 students, annually).

Coordinates all curricular changes to the Registrar on behalf of CAS to continually review and update the UDSIS

student audits, working as liaison with each department for curricular accuracy. [This will be changing with Accalog

and Curriculog].

Collaborates with Assistant Dean to set goals and objectives for advisor training and outcomes. Designs and

implements training programs for new professional advisors. Mentors new advisors on an ongoing basis.

In collaboration with the Senior Assistant Dean, analyzes and evaluates academic advising functions and policies and procedures. Identifies student learning outcomes and processes for assessment with the ultimate purpose of

improving retention and student success.

Assists the Senior Assistant Dean in the short and long term strategic planning process for the UAS Office.

Manages and coordinates all college group advising meetings to be delivered by professional advisors to new

students and first year students.

Manages key aspects of New Student Orientation (NSO) for over 1500 students annually in conjunction with the senior assistant dean. Provides leadership and training to advisors for NSO. Manage the NSO, advisement, and registration of CAS World Scholars students.

Assists Senior Assistant Dean in catalog review/edits of College curriculum pages and four-year academic plans.

Assists the Senior Assistant Dean in the preparation of petitions for the Committee of Undergraduate Records (CURC) and CAS Educational Affairs Committee.

Manages student audit process, such as 90-credit audits and senior checkouts, by providing leadership to the

professional advisors in carrying out this project.

Provides direction and leadership to the professional advisors in the college.

Oversees college-wide efforts to serve CAS students, including but not limited to, Transfer Student Seminar course,

and the Passport to the Liberal Arts Program.

Participates in Admissions recruitment activities

Assists Assistant Dean with all mass communications to CAS undergraduate students on University deadlines and

academic processes.

Utilizes retention/early alert software, such as the Blue Hen Success Collaborative, for student documentation and to

conduct outreach to students at various stages of degree completion to facilitate academic success.

Reviews and approves Transfer Credit Evaluation Forms on behalf of Assistant Dean.

Authorize late changes in registration, course overloads, leave of absences, and online course permissions. Process

course substitution webforms.

Oversees CAS advisement for college and university-wide initiatives and programs, including, but not limited to,

Delaware in DC, World Scholars, Transfer Student Seminar, Passport to the Liberal Arts course, and the advisement

of Humanities Exploratory students and Social Sciences Exploratory students


Maintains regular contact, in support of students, with UD counterparts, including: Undergraduate Program

Coordinators and Advisors in academic departments of the College of Arts and Sciences; Senior Assistant Deans,

Assistant Deans, Academic Program Managers, Academic Program Coordinators, and Advisors in other colleges; Counseling and Student Development, Professional and Continuing Studies; and others.

Advise students who are in crisis. Handle sensitive information, and refer students to appropriate support resources

on campus


Bachelor’s degree in student personnel, counseling or other job-related/liberal arts and sciences discipline and at least four years of progressively-responsible experience directly related to liberal arts and sciences, education, and college level student advising in a higher education setting, or equivalent combination of education and experience.

Experience with undergraduate programs; specific knowledge of UD programs is preferred.

Ability to provide technical leadership and project management; advanced knowledge and understanding of student

academic advisement, development, and retention issues, trends, and programs.

Strong interpersonal skills

Ability to work effectively with a wide range of constituencies in a diverse community.

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