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Fraud Process Design Consultant

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Job Details
Job Order Number
Company Name
Bank of America
Physical Address

Newark, DE 19713
Job Description

Job Description:

The Client Protection (Fraud) Organization is looking for a Fraud Process Design Consultant to join our growing team. In this role, you will be reporting to the Process Integration Executive and will be accountable for managing large scale, non-technology projects designed to reduce fraud losses and improve client experience. Some tasks that this role may be responsible for include (but are not limited to):

+ Engaging with critical partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques.

+ Managing the design or redesign of processes or projects using six sigma or related methodologies

+ Integrating best practices with process design to ensure continuous process improvement.

+ Building action plans and driving their execution

+ Applying business redesign concepts and practices.

+ Leading cross-functional non-tech fraud initiatives in partnership with Fraud Policy, Operations, Risk Management, Fraud Analysis and Strategies, Investigations, Compliance and other partners within the bank to implement changes to better detect, deter, recover and/or prevent fraud.

+ Understanding and quantifying risks associated with new or proposed processes or procedural changes, new products or programs.

This role requires strong knowledge and working experience of Fraud Risk Management as well as strong process re-engineering experience. In addition, this role requires strong written, visual and verbal communications skills. Role is expected to communicate, influence and negotiate – both vertically and horizontally – and will regularly report on progress to senior leadership team.

Required Skills:

• 5+ years of Fraud Management experience

• Strong written and verbal communications skills

• Strong organizational skills

• Ability to navigate complex and ambiguous environment

Desired Skills:

• Bachelor’s degree or equivalent

• Lean Six Sigma Certification

• Proven track record of building and deploying Fraud process and control changes

• Proven track record in being able to work effectively in a fast-paced, dynamic, highly matrix and complex environment.

Posting Date : 05/07/2019

Location :


Newark, DE, Deerfield I, 655 Paper Mill Rd,



Fort Worth, TX, 4200 AMON CARTER BLVD (TX2980),

- United States

Travel : Yes, 5% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Assistance for Applicants with Disabilities

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Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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