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Part Time Bilingual Customer Service Coordinator

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Job Details
Job Order Number
650411
Company Name
Capital One Services II, LLC
Physical Address
300 Delaware Ave Ste 900
Wilmington, DE 19801
Job Description

Job ID: R72442

800 Delaware Avenue (18056), United States of America, Wilmington, Delaware

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Part Time Bilingual Customer Service Coordinator

Answer inbound calls from customers in call center environment who have general account inquiries, requests to negotiate terms, such as APR or credit limit, or close their account. Provides customer service and uses consultative sales techniques to retain customers. Uses computer programs to view account specific information, and documents any changes to the customer’s account.

General Responsibilities:

  • Provide excellent Customer service to existing customers
  • Sales (Perform account level research and advise customer of products and services that may benefit them)
  • Attend team meetings
  • Stay abreast of all changes, developments and enhancements for all systems, products and upgrades.
  • Update account information and complete accurate documentation
  • Review documentation, ensuring loans meet policy guidelines, (giving customer and dealer approval to use loan)
  • Effective time management

Basic Qualifications:

  • High School Diploma, GED, or equivalent certification
  • Fluent in both Spanish and English

Preferred Qualifications:

  • At least 3 years of customer service experience
  • At least 4 years of customer facing experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Advertisement

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.


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