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Fast Food Supervisor

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Job Details
Job Order Number
Company Name
McDonald's - Wilmington
Physical Address
Wilmington, DE 19802
Job Description

Now Hiring for all PA and DE Locations! Guaranteed On-Site Interviews – Centralized Hiring Days – - – - – - McDonald’s, 4111 N Market St., Wilmington, DE 19802- – April 29,2019 from 2:00pm – 4:00pm. – - – - We are growing rapidly and are seeking all levels of Restaurant personnel for Philadelphia & Wilmington markets. We have multiple locations and growing each year. We need more high-level support to maintain quality operations. All positions require excellent verbal and written skills, in English or Spanish, strong customer service skills and the ability to think critically, analytically, and problem solve. Job Responsibilities for DEPARTMENT & ASSISTANT MANAGERS: You will work within a management team under the direct supervision of your Store Manager to cohesively achieve excellence in customer service and sales building. You will support the Store Manager in ensuring the efficient running of the restaurant in accordance with company policies and procedures. You will also provide leadership, coaching and direction to all crew members to ensure there is an engaged, motivated and skilled team who are customer focused. Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. You need to be willing to work most weekends (and have 2 days off during the week) and a variety of different shift patterns including very early mornings and late nights. Fluency in ‘English and Spanish’ REQUIRED. – - – - – -

Job Responsibilities: As a Shift Manager, you will support the management team in the day to day running of the Restaurant in accordance with company policies and procedures. You will support the team by leading by example with an enthusiastic and adaptable approach. You must be a team player with a will do attitude and be committed to exceeding customer expectations. You’ll be someone who is open, outgoing, up for the challenge and has good people skills. On top of that you’re the type of person who goes the extra mile and always looks for what they can learn from other people. As this is a people-led business, you’ll be a good listener and a team player who is adaptable, open to change and open-minded. You’ll need to be comfortable rolling up your sleeves and getting involved with each area of the restaurant and be a really quick learner. A logical mind and great people skills are really important too. You need to be willing to work most weekends (and have 2 days off during the week) and a variety of different shift patterns including very early mornings and late nights.
· Managing shifts to consistently deliver the highest standards of quality, service and cleanliness
· Take accountability of business results and promotions
· Attend and participate in weekly managers’ meetings
· Complete, verify and monitor food safety procedures during the shift
· Maintain stock levels, ensure accurate orders are placed, in addition to the quality and condition of products
· Managed completion of planned maintenance and cleaning tasks
· Encourage customer feedback, and respond to customer complaints confidently and follow the customer recovery process
· Create a positive, dynamic and energized working environment
· Manage schedules, and ensure labor controls are in place
· Ensure the best service is delivered to our customers every time
· Leadership skills
· Create a welcoming environment
· Confidence in dealing with customer queries effectively and professionally
· Product knowledge
· Praise and recognition
· Fluency in English and Spanish
We’ll give you the skills, knowledge and confidence. Apply hard work and determination and you could make Assistant Manager within just 1-2 years. Salary/Wage are dependent upon experience level, qualifications and availability to work, please inquire for more information. Required Management experience: 1 year

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