CRM Strategy Development Manager - Multiple Locations
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Dover, DE 19904
U.S. Bank is seeking a CRM Strategy Manager for the Enterprise Customer Relationship Management (CRM) Program Office to lead the successful development and implementation of the ever-evolving U.S. Bank CRM strategy and ecosystem. The CRM Strategy Manager will lead the development of key strategies to identify and deliver enterprise-wide CRM initiatives that address complex business requirements across the organization. This position will foster the collaboration between a variety of business lines and technology to support the One US Bank vision and stay a step ahead of trends in the CRM financial services industry.
+ Develop the overall CRM Strategy and roadmap for U.S. Bank by keeping abreast of changes in the market place, emerging CRM trends, business line requirements, and CRM business architecture considerations
+ Analyze and prioritize a variety of enterprise-wide initiatives that supports
+ Lead collaborative conversations with partners across the enterprise to understand the current business needs and pain points that must be addressed and develop business solutions that will result in an optimal customer experience
+ Provide leadership and support on investment projects either directly owned by or that require support from the Enterprise Program Office
+ Accountable for defining project scope, timeline, and budget and subsequently ensuring reporting for each of these project aspects is brought back to the Enterprise Program Office.
+ Serve as the single point of contact for SFDC
+ Bachelor’s degree and/or Master’s degree – or equivalent work experience
+ 8-10 years in Financial Services/Banking industries
+ 8-10 years’ experience running multi-million dollar programs
+ 8-10 years business architecture experience and developing strategic roadmaps
+ 5-7 years’ working with CRM systems, ideally Salesforce and MS Dynamics
+ Excellent analytical, quantitative, and problem-solving skills with proven ability to communicate and influence effectively at various levels throughout the organization
+ Proven leadership skills and ability to develop effective strategies to address complex business needs
+ In depth knowledge of business operations and processes in a matrixed organization
+ Ability to influence without authority and utilize positive influence skills
+ Sharp focus on achieving results; persists at completing tasks despite challenges; ability to achieve results and navigate through ambiguity
+ Well-organized; plans activities and consistently follows up
+ Ability to work in a fast paced and dynamic environment
+ Proficient in MS Word, Excel, Visio, and PowerPoint
+ Six Sigma or other process improvement methodologies
+ Salesforce Administrator Certification (or ability to obtain within one year)
+ Project management
+ Agile methodology
+ Sales processes and methodologies
+ Financial services industry experience
Job: Project Management / Analysis
Primary Location: Minnesota-MN-Richfield
Shift: 1st – Daytime
Average Hours Per Week: 40
Requisition ID: 190009577
Other Locations: United States, CA-CA-San Francisco
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.