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Dover, DE 19904
Location US-Remote (United States)
Job ID 13836
Overview of Job Function:
The Application Consultant is responsible for providing a professional, creative, energetic and thorough experience for internal and external customers of Verint. Responsible for the consulting to customers both in person and virtually and some delivery of training for multiple Verint solutions.
Principal Duties and Essential Responsibilities:
•Conduct design sessions and consulting events on Verint Applications in accordance with the Verint Implementation Methodology.
•Provide best practice, optimization and assessment consulting
•Work together with others within Verint as part of the deployment process but also to help troubleshoot as subject matter experts.
•Conduct training events on Verint Applications.
•Scheduled and organize events related to the Application consultancy
•Provide thorough and complete documentation of the consultancy events and results
•Create, review and update documentation
•Configure, review and test configuration and usage of Verint Applications
•Other responsibilities as assigned by management
•Perform administrative tasks such as but not limited to timely and full completion of timesheets, expenses, travel, ISO, MBOs etc in accordance with the team and Verint guidelines
•Bachelor’s degree in related field or equivalent work experience.
•3 years of industry experience and extensive understanding of Workforce Management and/or Quality Monitoring solutions
•Proven experience training and demonstrating to clients on Enterprise software solutions.
Ability to work both independently and as part of a team during the implementation process.
•Consulting experience translating model and business process knowledge to clients.
•Working knowledge of large scale, Windows and web based, enterprise application solutions (i.e. Call Recording, CRM, Analytics and Knowledge Base/Distribution application solutions).
•Ability to effectively structure, organize and deliver consultative solution seminars, requirements discovery/refinement engagements and workshops to key users at a management, director and end user level.
•Ability to manage multiple projects and tasks to completion with minimal supervision
•Excellent verbal and written communications skills.
•Self-motivated team player.
•Ability to travel up to 75%
•Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
•Experience with Verint applications.
•Good understanding of contact center telephony environments.
•Proven ability to gain consensus of others, proven leadership skills.
As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.