Manager NA Fraud Analytics
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Wilmington, DE 19806
Manager NA Fraud Analytics
About TD Bank, America’s Most Convenient Bank®
TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. at http://www.tdbank.com/ Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com at http://www.td.com/ .
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Job Description Summary
The Manager North American Fraud Analytics is responsible for overseeing online banking and pre-paid frauds, with the primary goal of minimizing fraud losses and determining fraud patterns. The Manager North American Fraud Analytics will take the lead in the development of Fraud models/strategies to mitigate the fraud loss for online banking portfolios and pre-paid card while balancing customer and operation impacts. The Manager North American Fraud Analytics is also responsible for reporting on overall Fraud losses and trends in addition to detailed reporting to monitor rule strategy performance. Reconciles numerous metrics and condenses/summarizes for our Executives and Business Partners.
+ Must be eligible for employment under regulatory standards applicable to the position.
EEO Code Description
Managers, other than those who serve as Executive/Senior Level Officials and Managers, including those who oversee and direct the delivery of products, services or functions at group, regional or divisional levels of organizations.
Receive directions from the Executive/Senior Level management and typically lead major business units.
Implement policies, programs and directives of executive/senior management through subordinate managers and within the parameters set by Executive/Senior Level management.
Serve at functional, line of business segment or branch levels and are responsible for directing and executing the day-to-day operational objectives of the Company, conveying the directions of higher level officials and managers to subordinate personnel and, in some instances, directly supervising the activities of exempt and non-exempt personnel.
Includes those who report directly to middle managers.
Understand and support the Banks Customer Service Strategy.
Consider the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders.
Provide the highest level of Customer service when dealing with internal partners, vendors or our Customers – WOW at every opportunity.
Lead, coach and model quality service delivery at every interaction.
Support the ongoing improvement of the partner/Customer experience.
Employee and Team Accountability
Set appropriate context for the business unit/function to enable optimal performance and alignment to strategy.
Support the creation of goals and objectives for the business unit/function. Communicate those goals and objectives to the team.
Build capability support / execute plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies.
Role model behaviors consistent with TD’s leadership profile, customer and employee experience agendas and risk and control culture.
Create an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experience.
Lead, coach and develop a highly effective team by ensuring on-going training and performance and development management.
Represent TD at civic, professional and bank-sponsored events; serves on non-profit boards and participates on professional organizations.
Represent the franchise both internally and externally; develop and maintain relationships with major clients, regulators, and the investment community and, with other TD leaders, support a high, positive public profile for the TD franchise.
Support the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with Best Run concepts and overall enterprise strategy and objectives.
Participate in establishing and executing plans and goals for the Business to drive toward results.
Develop and maintain an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight.
Provide financial reports and analysis including budget variances to management on a regular basis.
Business Operation Accountability
Communicate business strategies, programs and practices establish and operate change strategy throughout the organization.
Deliver business services, functions and capabilities that optimize the use of process, technology and our people, and take advantage of TDs scale and operating model.
Ensure TD is a best run, integrated, customer-focused, growth organization.
Understand business unit/functions own risk appetite statement, objectives for risk and control, and
Monitors existing models/strategies and ensures that they meet false-positive and detect rate criteria. Explains variances and recommends remedial actions.
Produces timely diagnostics to identify system, model, strategy and operational issues.
Converts analytic insights into recommendations for specific fraud operations initiatives, developing the business case and performing post-implementation tracking to ensure that targets are attained.
Mines customer, account and transactional data to develop segmentation to improve fraud detection and minimize impact to legitimate transactions.
Designs champion/challenger strategies that lead to ongoing learning and improvement.
Provides ad-hoc analysis to support decision-making at the senior executive level.
Represents US Fraud Operations in the planning of new initiatives and product launches.
Maintains strong relationships with all stakeholders including Fraud Operations, Risk Management, Product groups and external vendors.
Acts as a subject matter expert and represents the team at system/project meetings as well as industry forums.
Experience: Qualifications and Experience
Bachelor’s degree in a numerate discipline e.g. Math, Statistics, Business required
Master’s degree in a numerate discipline (e.g. Statistics, Business) is preferred
Experience with SQL/SAS/Data manipulation tools required
Solid understanding of Retail Products and Channels
People management exp