Manager, Strategy and Delivery Project Manager (Capital Mark
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Wilmington, DE 19806
800 Delaware Avenue (18056), United States of America, Wilmington, Delaware
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Manager, Strategy and Delivery Project Manager (Capital Markets and Trade Services Delivery Lead)
Managers on the Commercial Strategy & Delivery team demonstrate independence in
solving complex problems and are seen as trusted change advisors influencing strategy
development and execution.
Using Agile principles, they conduct and coordinate analysis that supports the
development and execution of corporate or line of business strategy. They regularly
integrate and influence multiple workstreams and are seen as strong consultants by
business and strategy partners in developing and delivering programs that help to answer
specific business questions or inform change management strategy development. They
communicate results of research/analysis and delivery to senior leadership.
o Consult with business partners (Operations, Sales, Trading, Compliance, Risk) to
understand complex problems and focus on bringing issues to resolution, influencing and
escalating as necessary to meet timelines. Includes clarifying and defining transformation
requirements/scope for cross-functional problems.
o Conduct independent research and analysis to solve ambiguous problems. Work with
transformation teams to develop recommendations to clients (e.g., senior management
and/or executives) enabling them to make key business decisions.
o Own high impact transformation initiatives and contribute to the overall outcomes,
definition, scope, design, and delivery.
o Manage multiple initiatives simultaneously using strong time management and
o Distill big picture intent into tactical requirements and implementation plans.
o Create and deliver presentations to senior management. Guide and influence senior
management discussions and decisions.
o Create over-arching roadmaps, communication and change management plans.
o Responsible for day-to-day operational aspects of the initiative; participate in agile
ceremonies and backlog grooming, benefits definition, management of changes,
decisions, issues and risks, and assigning and managing team accountabilities.
o Responsible for timely completion of all deliverables and initiative intent
o Develop expertise in departmental processes and procedures through participation in
change initiatives and a willingness to learn.
o Bachelor’s Degree or Military experience
o At least 3 years of leading transformations using Agile concepts
o At least 1 year of People Management experience
o Master’s degree or MBA
o At least 5 years of experience leading large scale and complex transformations
o At least 2 years of People Management experience
o At least 3 years of Corporate Strategy Consulting experience
o At least 3 years of Financial services or banking industry experience
o Commercial Banking experience
o Agile, Lean, or Six Sigma certification
o Consulting or strategic advisory background
o Online Servicing or Customer Adoption campaigns experience in the Banking industry
o Exceptional communication and collaboration skills
o Excellent problem solving and influencing skills
o Business case analytics
o Executive communications and presentations
At this time, Capital One will not sponsor a new applicant for employment authorization
for this position.