Analyst - Operations
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Wilmington, DE 19806
W.R. Berkley Corporation is a Fortune 500 Company, listed on the New York Stock Exchange. The Company is made up of dedicated and passionate people committed to delivering the highest quality insurance products and services to specialized markets worldwide.
At Berkley One, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.
Berkley One, a wholly owned subsidiary of W. R. Berkley Corporation, is hiring an Operations Analyst in our Wilmington, DE office.
Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
About the job
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
This role’s primary objective is to support and enable the Customer Solutions team to perform at the most optimal level. Ideal candidates will have experience supporting a successful customer solutions team that delivers world-class service across multiple channels and are energized about helping others drive market growth within an organization.
What you will do
+ Workforce Management: effectively forecast staffing requirements focused on short and long-term models. Ensure the appropriate staff is available to handle all interactions through the development of schedules and plans. Includes close partnership with the operation leaders.
+ Process Management: develop processes in support of new initiatives and enhancements. Understands the connections, documents steps, engage SME’s, effectively partners across the organization and educates the operation on process enhancements. Enable synchronization among processes across the service operation and organization.
+ Continuous Improvement: drive the continuous improvement of processes (optimizations) across the service operation. Maintain incoming ideas, assign them accordingly, prioritize and execute.
+ Knowledge Management: build knowledge library from structure to content. Listens to internal customers to determine how to improve their experience with the knowledge management tool and content.
What you will need
+ Experience contributing on a high performing team in a high growth, fast-paced environment. You are an outstanding collaborator
+ Incredible empathy and understanding of the needs of our associates, insureds and their agents alike. You will be a pro-active and conscientious advocate for Berkley One customers and are passionate about their experience
+ Exceptional verbal and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose
+ Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
+ You have a strong sense of accountability, fun and adventure
+ Natural curiosity. You love learning how things work and you are always looking for innovative improvements
+ Work experience developing processes, workforce management and project management preferred
+ P&C insurance experience either on the carrier or producer side preferred
+ Bachelors’ degree or equivalent
+ Advanced proficiency with the Microsoft Office suite and other programs (SharePoint and Excel)
+ Some travel may be required
Job ID: 2019-2497
Street: 101 Bellevue Parkway