skip to main content

Important Notice

It appears you are using an older version of your browser. While some functions will be available, Delaware JobLink works best with a modern browser such as the ones provided by:

Please download and install the latest version of the browser of your choice. We apologize for any inconvenience.



Customer Service Coordinator

Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.

Job Details
Job Order Number
JC139145387
Company Name
Capital One
Physical Address

Wilmington, DE 19806
Job Description

800 Delaware Avenue (18056), United States of America, Wilmington, Delaware

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Customer Service Coordinator

Answer inbound calls from customers in call center environment who have general account inquiries, requests to negotiate terms, such as APR or credit limit, or close their account. Provides customer service and uses consultative sales techniques to retain customers. Uses computer programs to view account specific information, and documents any changes to the customer’s account.

General Responsibilities :

+ Provide excellent Customer service to existing customers

+ Sales (Perform account level research and advise customer of products and services that may benefit them)

+ Attend team meetings

+ Stay abreast of all changes, developments and enhancements for all systems, products and upgrades.

+ Update account information and complete accurate documentation

+ Review documentation, ensuring loans meet policy guidelines, (giving customer and dealer approval to use loan)

+ Effective time management

Basic Qualifications:

+ High School Diploma, GED or equivalent certification

Preferred Qualifications:

+ At least 3 years of customer service experience

+ At least 4 years of customer facing experience

Hours:

+ Training will be 8 weeks Monday through Friday 8:30AM to 5:00PM

+ Shift will be Monday through Friday 1:30PM to 10:00 PM; every third Saturday 9:45AM to 7:00PM with a rest day during the week

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


To view full details and how to apply, please login or create a Job Seeker account.