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Wilmington, DE 19806
HRIS Lead (Job Number: 203064W-01)
This position serves as key HR Lead and point of contact for HR technology functional/technical modifications and ongoing maintenance of the internal HR portal. The HRIS Lead has oversight for all aspects of the portal including design, content network, information architecture, functionality and ongoing improvements, and is a global champion for the use of the internal HR portal.
This role leads the global content network core team, manages the portal/DMS technical development staff (5), and is responsible for the execution of HR related projects and programs impacting portal, including solutioning and build of new requirements.
This role is accountable for maintaining the support processes, supporting the triage and resolution of issues and providing guidance to the HR Service Center teams on governance. This position is responsible for continual process improvements and implementation of standard, efficient, and effective processes and governance required to maintain the portal
Location: Wilmington, DE is preferred, but remote locations will be considered.
+ Responsible for development and implementation of requirements and deliverables, working closely with portal technical to ensure alignment on tasks and timelines.
+ Liaison with IT infrastructure teams including Web Services, Azure, AD, EIS, IT security teams to ensure alignment on timelines and to understand and manage downstream impacts. Escalates issues as appropriate based on severity and impact.
+ Responsible for system and integration testing planning and execution.
+ Responsible for cutover planning and execution for all HR integrations and support hypercare for integration related defect resolution
+ Leads resource planning efforts for technical, content and PM activities.
+ Facilitate solutions to resolve issues
+ Ensure all stakeholders are kept up to date with project progress via regular communications and meetings.
+ Lead portal thread for various HR and non-HR projects and evaluate implications of initiatives (e.g., EI upgrades, mobile, SailPoint, AD provisioning, company intranet)
+ Provides oversight on portal day-to-day operations.
+ Manages off shore portal technical resources (dev team), oversight for all technical activities, and liaison with IT teams (infrastructure, security, EIS, AD, etc.)
+ Oversight of all technical documentation – technical architecture/specs, functional design document, monthly deployment documents, etc.
+ Reviews and prioritizes support tickets – defects and functional enhancements
+ Provides design direction and sign-off for portal functionality
+ Owns portal governance, standards and processes. Continually makes improvements wherever possible.
+ Evaluate and make recommendations on enhancements to portal functionality based on technology upgrades, usability studies, user feedback/requests and best practices
+ Owns and drives continuous improvement program; coordinates with global and regional content leads; and COEs on recommended enhancements and content improvements.
+ Serves as the portal asset owner for approvals and other security requirements and audits
+ Ensures the internal HR portal and content is meeting the needs of users, and meets portal standards and guidelines
+ Serves on various HR project teams to determine information architecture, release considerations and timing; and coordinate with global and regional content leads
+ Member of HR technology leadership team
+ Oversight for the portal information architecture / taxonomy, taking into account global and local implications.
+ Provides review/sign off for all portal deployments
+ Provide training and coaching to Portal Functional Lead, ensure back-up resources have knowledge of the portal, processes, CMS, etc.
+ Oversight for onboarding and training of portal resources – Functional Lead, Global / Regional Content Leads, HRSC content resources.
+ Responsible for timely issue identification and resolution according to established SLAs.
+ Provide Tier 2 portal support for HRSC content resources.
+ SalesForce secondary responsibilities
+ Bachelor’s degree in Human Resources, Technology or Business field OR equivalent experience
+ 3-5 years of internal portal technology experience, HR portals preferred
+ Minimum 5 years knowledge and experience with portals, internal websites or CMS required
+ Demonstrated experience using content management systems
+ Experience with SharePoint technology preferred
+ Strong project management experience, analytical skills and specifically issue triage and management skills.
+ Established global and cross country/region experience
+ Strong customer orientation
+ Strong HR functional expertise and operations acumen
+ HR Technology experience is preferred
Skills and Competencies
+ Excellent communication, writing, facilitation/presentation skills
+ Strong influencing and cross functional teamwork skills
+ Ability to manage and lead others
+ Analytical and attention to detail
+ Demonstrated good judgment, business decision-making
+ Ability to build value based relationships
+ Results oriented
+ Not afraid to push back
Primary Location: NA-United States-Delaware-Wilmington
Education Level: Bachelor’s Degree (±16 years)
Employee Status: Regular
Job Type: Experienced
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.