Manager A/R & Client Engagement
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New Castle, DE 19720
Manager A/R & Client Engagement
Our unique combination of highly trained staff, coupled with award winning technology, allows HBCS to provide superior customer service and accounts receivables management services in partnership with hospitals throughout the country. Enhance your career in the growing healthcare industry by joining our team as a Manager A/R & Client Engagement where you will manage the day to day relationship with assigned client hospitals and lead a work team responsible for ensuring accurate insurance processing and collection of patient accounts, system checks and audits, and applicable system, productivity, and accounting reporting
The Manager has responsibility for managing the relationship between HBCS and a group of client hospitals and for managing each client’s success and satisfaction with HBCS. You will work closely with internal departments to ensure the highest level of client satisfaction. You will ensure accurate processing of patient accounts in accordance with company policies and procedures, perform system checks and audits, and provide applicable system, productivity, and accounting reports. You will also manage the liquidity and oversight of A/R for assigned hospitals, ensuring aging and recovery expectations are met. You will prepare monthly performance reports and conduct monthly performance meetings with assigned hospitals. Moderate to extensive travel to client locations on a regular basis is needed.
+ Serve as the primary liaison between HBCS and the assigned client hospital(s) to manage the liquidity and oversight of assigned hospital accounts, ensuring aging and recovery expectations are met. Identify new client revenue opportunities
+ Channel communication from client(s) effectively through HBCS insuring timely response to all parties involved. Maintain regular and proactive communication with client(s) to ensure the quality of service and expectations are being met regarding daily administrative, workflow, financial and management issues.
+ Establish and deliver operational processes to provide effective client solutions based on proven best practices in receivables management and information technology.
+ Understand and track the performance goals for each client and meet with each to review their current status on a regular basis. Prepare monthly performance reports and conduct monthly performance meetings with assigned hospitals.
+ Manage the resolution and documentation of client issues. Develop creative solutions to resolve issues through knowledge of reimbursement and industry trends
+ Ensure that quality and productivity standards are set, understood and monitored across the operation.
+ Ensure that all functions and individuals responsible for client delivery are performing at the highest standards.
+ 5+ years of comprehensive experience in the management and detailed analysis and audit of hospital receivables, either directly in a large hospital/health system or as a revenue cycle consultant within a large consultancy.
+ In-depth understanding of healthcare and collection industry laws and regulations.
+ Record of accomplishment that demonstrates the ability to develop, deliver and maintain client relationships in a consultative capacity.
+ Proven expertise in accounts receivable management best practices including Medicare and third party insurance billing, denial and appeal processing, ICD-10, CPT, HCPC codes, and UB and 1500 claims forms.
+ Strong analytical, interpersonal and written and verbal communication skills.
+ Bachelor’s Degree in a business related discipline.
+ Strong proficiency using Microsoft Office applications to create detailed data analysis and reports.
+ Working from our corporate headquarters in Delaware with frequent travel to client locations.Our total compensation package includes:
+ Competitive base salary and incentives
+ Comprehensive medical, dental, life and disability benefits
+ Tuition assistance program
+ 401K Retirement savings plan
+ Generous paid vacation time allowance
HBCS is a leader in healthcare receivables management, providing electronic billing, insurance follow-up and self-pay recovery services to hospitals and healthcare providers throughout the United States. Our success story is a product of our high-quality staff, and their continuous commitment to demonstrating exceptional customer service while utilizing state-of-the art technology systems. With operating locations in Delaware and Massachusetts, our skilled and dedicated team delivers quality, value-added services to ensure that the goodwill established between our client hospitals and their patients remains steadfast
HBCS is an Equal Opportunity Employer
New Castle, Delaware, United States