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Business Translator Design Lead

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Job Details
Job Order Number
Company Name
Physical Address

Wilmington, DE 19806
Job Description

Berkley Small Business (BSBS) is a W.R. Berkley Company committed to providing small business customers with the next generation of small business solutions, including offering operational, underwriting and marketing opportunities. Good isn’t good enough for our Berkley Small Business team. We champion our customers, always seeking a smarter way to provide a more efficient and better user experience.

We are a proud member of W. R. Berkley Corporation, one of the largest commercial lines property casualty insurance holding companies in the United States. With the resources of a large Fortune 500® corporation and the flexibility of a small company, we exclusively work with select independent agents to bring technology solutions that help them build their business.

As a Business Translator Design Lead for Berkley Small Business, you will play an integral part in changing the way commercial insurance is delivered. The role will allow you to apply cutting-edge technology and work with sophisticated vendors to help solve a variety of business problems. Your contributions could be add value immediately as you join a team committed to implementing the best technology to our customers. This creates an environment where technology will be quickly implemented and have a real impact on the business. The role will provide exposure to a wide range of commercial insurance products and platforms.


+ Work side by side with our vendor partners to lead the business requirements and implementation to design a market leading and data driven agency experience to allow our agents to quickly quote, book, and issue Small Commercial policies

+ Create workflows for all future portal consumers including agents, regional companies, and SBS employees

+ Serve as the translator of the insurance industry to our vendor partners, to ensure the portal meets all scenarios to ensure an exceptional customer experience

+ Business ownership of the platform including requirements capturing, design, testing, workflow, and implementation to the regional organizations

+ Serve as the business lead in all phases of development including implementation into the Regional companies

+ Drive the creation of a business testing strategy and plan with input from IT and product teams

+ Establish best practices to capture requirement to support building in a fast passed environment

+ Be agile and open minded in the development approach and challenge solutions to create the most innovative technology driven outcome

+ Clearly communicate status and progress to senior leaders


+ Background and expertise in P&C Insurance Insurance including an understanding of the products, distribution, and experience with online portals

+ 2-4 years of experience in serving the insurance industry as an underwriter or business analyst

+ Success in being a part of a team that has implemented a project from ideation to implementation

+ Experience in implementing the best practices and standards for capturing requirements

+ History of adapting to new technologies and solutions and working side by side with vendor and business partners

+ Excellent communication skills and the ability to communicate clearly to both technical and non-technical audiences

Job ID: 2018-2047

Name: WRBC Support Services

Street: 101 Bellevue Parkway

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