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Box Office Manager - The Queen Wilmington

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Job Details
Job Order Number
Company Name
House of Blues
Physical Address

Wilmington, DE 19806
Job Description

Job Summary:

Unity in Diversity

Our team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs and Theaters is the country’s preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments.

Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close.

The Role:

+ Responsible for all aspects of ticket office operation and phone system administration.


I. Supervision of the Department

+ Assist and support box office staff in any of their job functions, as needed

+ Ensure positive and creative team environment within the department

+ Facilitate open communication with the supervisors and staff

+ Facilitate proper inter-departmental communications and organization

+ Perform staff evaluations (training, 90-day, annual). Set development and performance goals, monitor progress.

+ Ensure complete and satisfactory on-going staff training

+ Ensure appropriate staffing levels. Recruitment and hiring staff/supervisors, ensure that hiring/disciplinary/termination standards follow all HOB guidelines.

II. Financial Performance

+ Responsible for financial settlement and accountability of all revenues collected from ticket sales and ancillary income

+ Conduct band settlement on shows with split point deals, or when deemed necessary by talent department

+ Complete and distribute accurate daily ticket counts

+ Responsible for scheduling and payroll control

+ Balancing and reconciliation of all seller cash drawers

+ Track all service charge and ancillary income

+ Organize department and financial information for participation in weekly management meetings with Corporate Director of Ticketing

III. Other Responsibilities

+ Create, modify and maintain inventory for all ticketed events in a computerized ticketing environment

+ Modify, maintain and update all customer database files

+ Maintain ticketing computer systems

+ Primary representative from House of Blues in all venue interactions with Ticketmaster

+ Coordinate lunch and dinner restaurant reservations with operations, as needed

+ Develop and maintain superior customer service both in person and over the phones

+ Develop and maintain call center phone system, and keep current all phone menus and calendars of events

+ Support phones system for the administrative offices

+ Supervise brunch sales/reservations

+ Organize nightly will call tickets

+ Interact with artist, record label, management and band tour accountant

+ Ensure an accurate and timely flow of show, dinner, gospel brunch and general venue information both intra-departmentally, and to the general public



+ 2 Years Experience in Box Office/Ticketing Management

+ High School Diploma

+ Flexible Schedule (days/nights, weekends, and holidays)

+ Tolerance of all cultures, music and art forms


+ College Degree

+ Experience recognizing valid ID’s

+ Experience in a live music environment

Physical Demands/Working Environment:

+ Working environment is fast-paced and often loud and stressful

+ Must be able to lift or move up to 75 lbs using proper lifting techniques

If the above description sounds like you and fits your background, apply online at to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

About Us

Recognized two years in a row by Great Place to Work®, Live Nation Entertainment is the global leader in live entertainment and ticketing. From ground-breaking software to support our world-class platform Ticketmaster, to our mix of legendary venues and restaurants in House of Blues, to our unparalleled roster of artists supported by diverse professionals in all facets of corporate operations, we offer a world of opportunity and an array of careers across every discipline.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our full-time, global workforce of more than 21,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents (plus a baby bonus to help with expenses), and tuition reimbursement to fuel your ongoing professional development and career growth. Plus, working for the world’s largest live event and ticketing company means you’ll have access to concerts, festivals, sports games, and other live events through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

To view full details and how to apply, please login or create a Job Seeker account.