Quantitative Analytics Manager - Reporting
Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.
Wilmington, DE 19806
The SAS/SQL Reporting team is responsible for the development of centralized servicing reporting as it relates to call delivery functions. The manager of this team should possess the ability to study and apply the information, data, and reporting needs of the organization and lead operational and tactical strategy for implementing that strategy using our tools, including SQL and SAS. Functions include Inbound, Outbound and Agent level reporting to support Centralized Servicing, Centralized Collections, Branch Collections and Centralized Sales. In addition to managing the Call Delivery Reporting team this candidate will also need to help develop analytics and strategies for future business objectives.
The SAS/SQL Reporting Manager is responsible for:
+ Managing the efforts of the Call Delivery Reporting Team
+ Coordinating with peers in WFM, Systems, Strategies and Execution to ensure business objectives are covered by the team
+ Meeting with and assisting the business owners with daily, weekly and monthly reporting
+ Devolving and automating new business critical reports
+ Effectively communicating with all levels of leadership to ensure individual business reporting needs are met. Including communicating effectively with leadership across regions including but not limited to: London (KY), Evansville, Tempe, Minneapolis and Fort Mill
+ Understanding business strategies and contributing to the development of new reports
+ Providing intra-day reporting, taking note to escalate any intra-day observations outside of expected/acceptable results.
+ Coaching and training the Reporting team to build skill sets and prepare team members for future opportunities
+ Demonstrating an acumen for all relevant call delivery compliance rules (to include: FDCPA, TCPA, State Laws, Max Calling/Messaging laws and internal policies)
+ Understanding and reviewing account coverage for both strategic adherence and CFPB requirements.
+ Effectively working with others both locally and across regions as a cohesive unit.
MINIMUM JOB REQUIREMENTS:
+ Bachelor’s Degree
+ Reporting and/or MIS experience at the lead level of above (bonus if it relates to call center activity)
+ 3-4 years of SAS and SQL development experience
+ Familiarity with SAS Visual Analytics
+ Ability to work flexible schedule to support operational areas
+ Experience with and knowledge of TCPA, FDCPA, and State laws governing collection and customer treatment via phone
+ Advanced knowledge and experience with Microsoft products with a focus on Excel
+ Strong written and oral communication skills
+ Ability to operate independently
+ Ability to make critical operational recommendations, and at times decisions, to maintain call center operations effectively
+ Ability to travel (<25%)
PREFERRED JOB REQUIREMENTS:
+ Bachelor’s Degree with focus in Business Management or Information Technology
+ 3 Years (or equivalent) Dialer (example: Aspect, Live Ops, Avaya) Management Experience
+ Experience with Project Management, including definition and prioritization of business requirements and evaluation of proposed technical solutions to determine effectiveness
+ OneMain offers an excellent compensation package including a competitive base pay with additional incentives and bonuses.
+ Benefits include medical, dental, vision, life insurance, 401K, profit sharing, holiday and vacation time off
OneMain prides itself on internal growth opportunities through training and development as well as career growth opportunities through internal promotions. Take the first step toward a challenging and rewarding career at OneMain and apply today!
OneMain is an equal opportunity employer.