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VP, Collections Policy Early Stage - Retail Services

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Job Details
Job Order Number
Company Name
Physical Address

Wilmington, DE 19806
Job Description

+ Primary Location: United States,Delaware,Wilmington

+ Other Location: United States,Georgia,Atlanta; United States,Illinois,Elk Grove Village

+ Education: Bachelor’s Degree

+ Job Function: Risk Management

+ Schedule: Full-time

+ Shift: Day Job

+ Employee Status: Regular

+ Travel Time: Yes, 25 % of the Time

+ Job ID: 17027039


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explain what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Position Summary

This position resides in the Citi Retail Services Collections Risk Management department responsible for the $45B Retail Services Credit Card Portfolio.As part of the Citi Retail Services Collections Risk Management team, the successful candidate will be responsible for managing collections risk analytics, statistical modeling, informational, and application support for strategy development, treatment optimization, policy compliance and MIS reporting.The role is accountable for the cooperative deployment of strategies designed to meet portfolio Risk Appetite goals. The individual will work closely with the Retail Services Risk Management leaders.The Position requires supporting early stage collections segmentation from conception to rollout and monitoring with a special focus on segmentation analytics and strategy development for all Retail Services Portfolios.

Key Responsibilities:

+ Identifying new strategies and efficiencies in collections.

+ Developing models using regression techniques or other statistical methodologies to classify accounts based on risk and collection treatment efficiency.

+ Segmenting accounts using CHAID/CART methodologies to design champion/challenger collection strategies.

+ Performing hypothesis testing using Statistical Experimental Designs such as Factorial Trials and Principle Analysis to determine impact from new treatments.

+ Conducting P&L analysis using parametric or nonparametric statistics to conclude significant difference between test and control.

+ Representing Risk Management on inter-departmental Process Teams.

+ Participating in creating system requirements for new loss mitigation strategies and represent Risk Management throughout the development life cycle of a new strategy or policy.

+ Collecting and interpreting data for ad hoc projects.

+ Making recommendations and communicating the results to senior management.

+ Evaluating effectiveness of current loss mitigation policies and strategies.

+ Researching and applying new statistical techniques that can improve predictive power of models.

+ Making significant contributions in the development of analytical tools used in the assessment of loss mitigation risk and policy.


·BA/BS degree in Quantitative Fields such as Economics, Engineering, Operations Research, Business Finance, or Mathematics (Master’s degree preferred)

·Minimum 5+ years’ experience in statistical analysis with working knowledge of at least one of the following statistical software packages: SAS (preferred), SPSS, Statistica, S+ or some equivalent, in credit card risk management or equivalent, preferably in the financial services industry

·Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency

·Strong communications/presentation skills, capable of interacting effectively with multiple levels

·Experience with SQL programming in a UNIX environment.

·Experience with segmentation / decision tree.

·Ability to independently develop robust statistical segmentation models.

·Establish solid cross-functional partnerships and networks to contribute and execute cross-functional and business initiatives.

·Outstanding communication and presentation skills, excellent interpersonal skills, thought leadership and should be comfortable working with ambiguity.

·The successful candidate will have demonstrable analytic and project management skills.

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