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Customer Operations Program Manager

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Job Details
Job Order Number
Company Name
DHL Global Forwarding
Physical Address

Wilmington, DE 19806
Job Description


LOCATION: Wilmington, Delaware

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

We have an exciting opportunity for a CUSTOMER OPERATIONS PROGRAM MANAGER to manage multiple levels of customer interaction and serve as a single point of contact to one of our largest strategic DGF customers with a complex supply chain. This position will be based at the customer location in Wilmington, DE.

Key Responsibilities :

+ Develop and maintain a strong business partnership at all levels with external customer

+ Drive tactical and operational performance and root cause analysis supporting customer’s supply chain

+ Provide recommendations for process improvements and implementations

+ Develop the customer relationship with key individuals within the Logistics Organization

+ Understandcustomer’s business, systems, and processes

+ Serve as the 1st level of escalation and drive issue resolution

+ Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

+ Work closely with the Global Account Manager to drive collaboration with customer’s solutions, innovations and process improvements to meet the customer’s changing Supply Chain needs and expectations

Skills/Qualifications :

+ Minimum 3 years air freight operations experience in a freight forwarding or international shipping environment.

+ Excellent written, verbal, communication and presentation skills

+ Excellent interpersonal and customer service skills, ability to establish and maintain strong relationships

+ Strong analytical, data analysis, and problem-solving skills

+ Advanced computer skills: MS Office (Excel, Word, PowerPoint)

+ BA or BS Degree preferred

Our Vision : The Logistics Company for the World

Our Mission : Excellence. Simply Delivered.

Our Purpose : We connect people, improving their lives.

Our Values : Respect & Results

Our Goals : Employer, Provider, and Investment of Choice, Living Responsibility

Work Authorization :

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

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