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Senior Processing Specialist

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Job Details
Job Order Number
Company Name
First Data
Physical Address

Newark, DE 19713
Job Description

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data’s Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.

Position Description Overview
Senior Processing Specialist – Description Job Responsibilities o Responsibilities include, but are not limited to: coordinate, control, and interpret workflow levels in operational departments in order to consistently meet client service level agreements; initiate job routines for transport equipment; maintain and initiate communication with associates to direct their activities in accordance with production priorities; communicate with associates, operations supervisors, coordinators, customer engineers, and IT department regarding processing issues/status and equipment issues. Work closely with other team members in coordinating workflow across all remittance processing departments; assist to coordinate and communicate process changes and support new client testing and implementation. o Technical Troubleshooting o Internal Controls o General Computer Competencies

Job Responsibilities

  • Responsible for the time sensitive processing of work cases based on both banking and the various credit card associations’ regulatory guidelines and client requirements. Research and evaluate the work case and process the dispute, fraud, chargebacks and/or complaints. May monitor systems to detect possible fraudulent behavior related to credit card useage and contact card holders to investigate possible fraud.

Scope of Job
Makes decisions within established guidelines regarding the different work cases and various transactions. Has access to confidential information.

Performs duties under moderate supervision with standard procedures referring the most complex issues to higher levels. Must use judgment and make good decisions independently on both defined and undefined areas.

Job Requirements

  • High school diploma or equivalent experience. Minimum two years industry & association experience related to fraud , chargebacks and/or disputes. Knowledge of banking & association rules and regulations. Ability to read, write, type, complete basic arithmetic, and multi task. Customer service, analytical and research skills required.
  • Accuracy / Attention to Detail
  • Technical Troubleshooting
  • Internal Controls
  • General Computer Competencies
    First Data is an Affirmative Action – Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)

Job: Operations – Processing

Title: Senior Processing Specialist

Location: Delaware-Newark-Newar-400 White Clay Centr Dr_

Requisition ID: 17000064

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