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Desktop Support Specialist

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Job Details
Job Order Number
JC91324617
Company Name
Hire IT People, LLC
Physical Address

DOVER, DE 19904
Job Description

Desktop Support Specialist

This Job was posted over 30 Days Ago on 03-31-2017

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Job ID :

9918

Company :

State of Delaware

Location :

dover, DE

Type :

Contract

Duration :

3+ Months

Rate :

DOE

Salary :

Open

Status :

Active

Openings :

1

Posted :

10 months ago

Job Seekers, Please send resumes to resumes@hireitpeople.com or Call: (202) 719-0200 Ext: 127
Int. type – Both iLinc Web Cam and In Person Interview.

Short Description: The Desktop support specialist supports in-house teams and responds in person to helpdesk tickets.

Complete Description: Role Description:

•Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.

•Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.

•Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.

•Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.

•Responsible for logging incidents and problem resolution activities into a computerized tracking system.

•Responsible for maintaining a robust and accurate knowledge base repository.

•Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.

•Responsible for generating help desk related performance statistics, as required.

•Responsible for training support staff, as required.

•Responsible for performing other tasks, as assigned.

Position resides in Georgetown Delaware and has frequent travel requirements to Milford and Dover (not reimbursed)

Skill

Required / Desired

Amount

of Experience

Working in a computer technical environment

Required

3

Years

Function as support directly to help desk

Required

1

Years

Experience troubleshooting, installing, upgrading, and repairing PCs

Required

1

Years

Windows XP

Required

4

Years

Windows 7

Required

1

Years

Prior experience in working with and troubleshooting Desktop issues with Active Directory Administration

Required

1

Years

Prior hands on experience with Windows Powershell

Highly desired

2

Years

TCP/IP Networking skills

Highly desired

1

Years

Automated help desk application tools

Highly desired

1

Years

Experience with comprehending functional and technical documentation

Highly desired

Physical Ability to lift in excess of 40 lbs

Required

Customer service, oral, and written communication

Highly desired

1

Years


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