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Desktop/Network Support Administrator

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Job Details
Job Order Number
Company Name
Amsted Industries
Physical Address

Milford, DE 19963
Job Description

Desktop/Network Support Administrator

+ Reference Number


+ Business Unit

Baltimore Aircoil Co.

+ Job Location

United States / Delaware / Milford

+ Job Category

Information Technology

Job Description

Baltimore Aircoil Company is recognized as the world’s largest manufacturer of evaporative cooling, thermal storage, and heat transfer equipment. BAC products are sold to the commercial building market as components for air conditioning systems, to the food industry for air conditioning and refrigeration applications, and to a broad range of industries for process and power installations equipment cooling.

The corporate headquarters is located in Howard County, Maryland, near Baltimore. This facility houses the largest, most advanced R & D laboratory complex of its kind, where innovations in evaporative cooling and heat transfer technology have originated in the past, are being developed today, and lead the industry into the future.


The Desktop/Network Support Administrator is a customer-facing role where customer service and orientation is critical to the success of the organization. This position is responsible for maintaining the stable operation of BAC information technology infrastructure including data, voice and video. The Desktop/Network Support Administrator will work with the global IT infrastructure team in the team support of current systems and the implementation of all improvements and expansions. This role will have mastery of desktop support and additionally focus 20% effort on network systems.


+ Provide Tier I and Tier II desktop support for the business operation accomplished by providing subject matter expertise in resolving incidents and problems

+ Mobile device security and administration

+ Ensure that incidents/requests are handled according to agreed procedures, ensuring that documentation of the supported components is available and in an appropriate form for those providing support.

+ Install, configure and troubleshoot and repair hardware such as laptops, workstations, printers, phones, video conference equipment and mobile devices working with third-party vendors as applicable.

+ Deploy hardware/software to remote office locations leveraging automated processes and third-party vendors and tools where applicable

+ Perform active directory functions such as group policy creation, account creation, group modifications and password resets.

+ Maintains network performance by performing network monitoring and analysis, troubleshooting network problems; escalating problems to vendor.

+ Lifecycle management of hardware and software (asset tagging, asset inventory management, upgrades, security updates, patches, prepare and maintain documentation of PC, servers, printers and other peripherals)

+ Maintain strong relationships with service providers.

+ Performs IT purchasing, manages inventory and software licensing compliance.

+ Responds to user support requests and working with the Global Business Systems team as needed to adequately satisfy support requests in a timely manner

+ Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the business operation

+ Protects organizations value by keeping information confidential

+ Responsible for evaluation, design and deployment of the desktop and network operating environment. Accountable for creating and maintaining BAC’s global IT infrastructure that combines technology with business processes to help transform BAC business to the highest levels of performance. The ideal candidate must be able to must be able to effectively communicate with stakeholders at various levels within the organization as well as external consultants.


TheDesktop/Network Support Administratorworks together with the IT Infrastructure team located in Jessup, MD. Successful interaction with people at all levels, functions and regions are within this role.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk up to 40% of the time. Typical working conditions include those of a normal office environment. This position requires occasional lifting to 30 pounds. Travel domestically may be required up to 15% of the time.


+ 4 Year Degree in IT or related field

+ 3+ years of experience in systems/desktop administration

+ MS Certification

+ Strong record of PC configuration, troubleshooting, patch practices and imaging

+ Understanding of networking technologies such as TCP/IP, firewalls, network switches and routers

+ Understanding of Active Directory of SAMBA, email, VPN, Proxies, DNS, DHCP, terminal server, and Microsoft software products.

+ Knowledge in Server and PC hardware/software including automated deployment technologies

+ Understanding of backup and restrore technologies

+ Advanced analytical skill and problem solving techniques

+ Advanced written and verbal communication skills

+ Works to build/maintain constructive, effective relationships to achieve objectives effectively as part of team projects

+ High level of customer focus with ability to identify and prioritize urgent requirements and provide a high level of customer service

+ Strong project management skills and ability to manage multiple requests with competing timelines.

BAC is a division of Amsted Industries, a 100% employee-owned company. We offer a very competitive benefit package which includes medical, dental, life, and disability insurance. We also offer two retirement savings programs: (1) an Employee Stock Ownership Program (ESOP) which is fully company paid and (2) a 401(k) plan. Other benefits include 11 paid holidays per year, vacation time ranging from two to five weeks per year, tuition reimbursement, a wellness program featuring a fitness room at our corporate headquarters and much, much more. Baltimore Aircoil Company is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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