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Product Specialist

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Job Details
Job Order Number
Company Name
Hire IT People, LLC
Physical Address
Job Description

Product Specialist

This Job was posted over 30 Days Ago on 06-05-2012

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Job ID :


Company :

State of Delaware

Location :

newark, DE

Type :


Duration :

6 Months

Rate :


Status :


Openings :


Posted :

5 years ago

Job Seekers, Please send resumes to or Call: (202) 719-0200 Ext: 127



This Product Specialist is the troubleshooting expert for

the tolls collection PC/Network/Hardware infrastructure for the State of




The Product Specialist is the expert for a technical

development or execution environment product or set of products. The primary

responsibility of a Product Specialist is to ensure the availability and

facilitate the productive use of a product for Application Teams or end

users. Years of Relevant Experience: 1

to 2 years

Preferred Education: 4 year college degree or equivalent

technical study.

Role Description:

Tolls support

position is responsible for day to day support of:

•Status and maintenance of all toll system hardware at

all locations.

•Toll System Application installation, configuration, and

maintenance at all locations.

•Tolls CCTV. Monitoring, configuration, and maintenance

of all locations DVR’s, monitors, and infrastructure.

•Video Transaction Data Multiplexor monitoring,

configuration, and maintenance for all locations.

•Monitors toll systems backups at all locations.

•E-ZPass Customer Account Management System monitoring

and maintenance for all Tolls locations.

•Tolls Desktop installation, configuration, and repair at

all locations.

•Tolls network management for all locations.

•Analytical and customer service skills.

•Communicate accurate and useful status updates.

•Ability to work in a team environment.

•Complete assigned tasks.

•Strong communication skills; both written and spoken

This is a position that requires the ideal candidate to


Ability to be creative and learn new, proprietary


Work with specialized hardware and peripherals that

require ingenuity

Function as a friendly face of customer service to the

tolls representatives

Travel between Newark, DE and Dover, DE as needed for

support of on-site systems (frequent, but not necessarily daily)




Amount of Experience

General computer hardware Software troubleshooting and

installation support – Microsoft


2 Years

Prior troubleshooting experience with Microsoft XP


2 Years

Prior troubleshooting experience with Microsoft Server



1 Years

Prior Deskside support experience (not supporting over



2 Years

Prior experience supporting Office 2007


2 Years

Prior experience troubleshooting proprietary systems or

unique hardware/peripherals


1 Years

Prior support of Exchange

Highly Desired

1 Years

Prior experience supporting tolls and traffic management



1 Years

Basic Network Background


1 Years

CCTV Systems Background


1 Years

Prior work with fiber optic cable


6 Months

Prior work with industrial DVR systems


1 Years

Prior customer service focus in a technical environment



Question 1

Is the candidate able to attend a round one, in-person

interview in Dover, DE?

Question 2

Is the candidate comfortable committing to a role where

there is travel between client sites using a personal vehicle between Newark,

DE and Dover, Delaware with frequency (unreimbursed by the State or CAI)?

Question 3

Please list projects where the candidate has functioned

in a deskSIDE role that involved less than 10% troubleshooting by phone.

Question 4

Is the candidate comfortable spending short periods of

time (less than 1 hour) in a confined space (i.e toll booth)?

Question 5

Is the candidate comfortable working in a bucket truck?

Question 6

Please list any project where the candidate has worked

with Tolls systems or traffic management systems

Question 7

Please list specific roles where the candidate had to

support propietary peripherals or hardware and the nature of those peripherals.

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