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This Job was posted over 30 Days Ago on 06-05-2012Find latest similar jobs Sign up for similar job alert!
Job ID :
State of Delaware
5 years ago
Job Seekers, Please send resumes to email@example.com or Call: (202) 719-0200 Ext: 127
This Product Specialist is the troubleshooting expert for
the tolls collection PC/Network/Hardware infrastructure for the State of
The Product Specialist is the expert for a technical
development or execution environment product or set of products. The primary
responsibility of a Product Specialist is to ensure the availability and
facilitate the productive use of a product for Application Teams or end
users. Years of Relevant Experience: 1
to 2 years
Preferred Education: 4 year college degree or equivalent
position is responsible for day to day support of:
•Status and maintenance of all toll system hardware at
•Toll System Application installation, configuration, and
maintenance at all locations.
•Tolls CCTV. Monitoring, configuration, and maintenance
of all locations DVR’s, monitors, and infrastructure.
•Video Transaction Data Multiplexor monitoring,
configuration, and maintenance for all locations.
•Monitors toll systems backups at all locations.
•E-ZPass Customer Account Management System monitoring
and maintenance for all Tolls locations.
•Tolls Desktop installation, configuration, and repair at
•Tolls network management for all locations.
•Analytical and customer service skills.
•Communicate accurate and useful status updates.
•Ability to work in a team environment.
•Complete assigned tasks.
•Strong communication skills; both written and spoken
This is a position that requires the ideal candidate to
Ability to be creative and learn new, proprietary
Work with specialized hardware and peripherals that
Function as a friendly face of customer service to the
Travel between Newark, DE and Dover, DE as needed for
support of on-site systems (frequent, but not necessarily daily)
Amount of Experience
General computer hardware Software troubleshooting and
installation support – Microsoft
Prior troubleshooting experience with Microsoft XP
Prior troubleshooting experience with Microsoft Server
Prior Deskside support experience (not supporting over
Prior experience supporting Office 2007
Prior experience troubleshooting proprietary systems or
Prior support of Exchange
Prior experience supporting tolls and traffic management
Basic Network Background
CCTV Systems Background
Prior work with fiber optic cable
Prior work with industrial DVR systems
Prior customer service focus in a technical environment
Is the candidate able to attend a round one, in-person
interview in Dover, DE?
Is the candidate comfortable committing to a role where
there is travel between client sites using a personal vehicle between Newark,
DE and Dover, Delaware with frequency (unreimbursed by the State or CAI)?
Please list projects where the candidate has functioned
in a deskSIDE role that involved less than 10% troubleshooting by phone.
Is the candidate comfortable spending short periods of
time (less than 1 hour) in a confined space (i.e toll booth)?
Is the candidate comfortable working in a bucket truck?
Please list any project where the candidate has worked
with Tolls systems or traffic management systems
Please list specific roles where the candidate had to
support propietary peripherals or hardware and the nature of those peripherals.