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Desktop Support Specialist

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Job Details
Job Order Number
Company Name
Hire IT People, LLC
Physical Address
Job Description

Desktop Support Specialist

This Job was posted over 30 Days Ago on 05-09-2012

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Job ID :


Company :

State of Delaware

Location :

wilmington, DE

Type :


Duration :

6 Months

Status :


Openings :


Posted :

5 years ago

Job Seekers, Please send resumes to or Call: (202) 719-0200 Ext: 127

Engagement Type: Contract

Location: Wilmington, DE

Short Description:

The Desktop Support Specialist supports in-house teams

and responds in person to helpdesk tickets.

Complete Description:

-Qualified candidates must have break-fix experience and

ghosting skills.

Years of Relevant Experience: 2 years Desktop/side

support. Certification in one or more is preferred: A+, Network +, MCSA, MSCDT

or CCNA.

Role Description:

•Responsible for the execution of DTI Service Desk

contact, problem, incident and request management policies and procedures.

•Responsible for the diagnosis, troubleshooting and

tracking of all computer-related incidents.

•Responsible for escalating problems and incidents to designated

level 2 and level 3 support entities.

•Responsible for reporting incident status and system

outage notifications to customers, technical staff and applicable management


•Responsible for logging incidents and problem resolution

activities into a computerized tracking system.

•Responsible for maintaining a robust and accurate

knowledge base repository.

•Responsible for providing hands-on PC and peripheral

equipment troubleshooting, repair and installation support.

•Responsible for generating help desk related performance

statistics, as required.

•Responsible for training support staff, as required.

•Responsible for performing other tasks, as assigned.

Please do not send Help Desk candidates for this

position. This is a hands on desktop/deskside





Amount of Experience

Working in a computer technical environment


3 Years

Prior Break/Fix experience with PC/Servers


3 Years

Experience troubleshooting, installing, upgrading, and

repairing PCs


1 Years

Windows XP


4 Years

Windows 7


1 Years

TCP/IP Networking skills

Highly Desired

1 Years

Automated help desk application tools (for ticket


Highly Desired

1 Years

Experience with comprehending functions and technical


Highly Desired

1 Years

Customer service, oral and written communication

Highly Desired

1 Years


Question 1: Please list the positions where contractor

has worked in Break/fix role.

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