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Desktop Support Specialist

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Job Details
Job Order Number
JC28290445
Company Name
Hire IT People, LLC
Physical Address
 
Job Description

Desktop Support Specialist

This Job was posted over 30 Days Ago on 04-03-2012

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Job ID :

318

Company :

State of Delaware

Location :

dover, DE

Type :

Hire

Duration :

3 months

Status :

Active

Openings :

1

Posted :

5 years ago

Job Seekers, Please send resumes to resumes@hireitpeople.com or Call: (202) 719-0200 Ext: 127

Engagement

Type: Contract

Duration : 3 months

Location : Dover, DE

Short Description:

The

Desktop Support Specialist supports in-house teams and responds in person to

helpdesk tickets.

Complete

Description:

This

is an ongoing position where the State is seeking a new contractor, as the

current engaged candidate has resigned.

Years

of Relevant Experience:

2

years help desk or customer service experience. Certification in one or more is

preferred: A+, Network +, MCSA, MSCDT or CCNA.

Role

Description:

•Responsible

for the execution of Dept of State contact, problem, incident and request

management policies and procedures.

•Responsible

for the diagnosis, troubleshooting and tracking of all computer-related

incidents.

•Responsible

for escalating problems and incidents to designated level 3 support entities.

•Responsible

for reporting incident status and system outage notifications to customers,

technical staff and applicable management entities.

•Responsible

for logging incidents and problem resolution activities into a computerized

tracking system.

•Responsible

for maintaining a robust and accurate knowledge base repository.

•Responsible

for providing hands-on PC and peripheral equipment troubleshooting, repair and

installation support.

•Responsible

for generating help desk related performance statistics, as required.

•Responsible

for training support staff, as required.

•Responsible

for performing other tasks, as assigned.

Skills :

Skills

Required /

Desired

Amount of Exp

Working in a Computer Technical Environment

Required

5 Years

Function as support to L2/L3 Call from helpdesk

Required

3 Years

Troubleshoot, repair, replace and upgrade PCs

Required

3 Years

Windows XP

Required

5 Years

Windows 7

Required

1 Years

TCP/IP Networking Skills

Required

2 Years

Automated helpdesk tools

Required

3 Years

Experience with technical and functional documentation

Required

3 Years

Strong oral and written communication skills

Required


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