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Desktop Support Specialist

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Job Details
Job Order Number
Company Name
Hire IT People, LLC
Physical Address
Job Description

Desktop Support Specialist

This Job was posted over 30 Days Ago on 03-30-2012

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Job ID :


Company :

State of Delaware

Location :

kent county, DE

Type :


Duration :

6 Months

Status :


Openings :


Posted :

5 years ago

Job Seekers, Please send resumes to or Call: (202) 719-0200 Ext: 127

Engagement Type: Contract

Short Description: The Desktop Support Specialist is a service desk role that is 100% phone and email support for in-house teams. This person responds to helpdesk tickets and works with outside vendors to assist in resolution of issues.

Complete Description: Please note, this is 100% phone support as help desk person. This position is initially funded for 6 months, has a high probability for extension. This position is a first shift position. The Desktop Support Specialist supports in-house teams DSS2 Years of Relevant Experience: 2 to 4 years Preferred Education: 2 year associate degree or equivalent study Role Description: All roles specified in DSS1 plus the following: -Support, by phone, any troubleshooting or support calls that involve systems, networks, telecommuncation or infrastructure issues. -Role involves email and phone interaction using State systems for helpdesk ticketing -Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues. -Troubleshoot LAN/TCPIP issues -Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment).

Required / Desired Skills

SkillRequired / DesiredAmount of Experience

Prior Help Desk support work (phone)Required2 Years

Prior experience support for telecommunications outagesRequired1 Years

Troubleshooting connectivity and network availability remotelyRequired1 Years

LAN troubleshootingRequired1 Years

Troubleshooting MS Windows OSRequired1 Years

Prior experience with Verizon ISP connectivityHighly desired1 Years

Prior experience working with Verizon to resolve connectivity over phoneHighly desired1 Years

Prior support of telephony, network and infrastructure related systemsHighly desired1 Years

Prior exp with HP Service Manager (ticketing system)Highly desired1 Years

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